The PennZone

CHEYENNE, Wyo. - PennZone -- Cheyenne, WY – Clare Martinez, a U.S. Army veteran and owner of Ma Che Bello LLC, is speaking out after a six month-long battle with Amazon's Seller Central system, alleging that the company's opaque and automated appeals process has left her locked out of her account, separated from her inventory, and financially devastated following fraud by a third-party automation service.

In 2023, Martinez enrolled in a service offered by SmartFBA, a company promising to automate product sourcing and selling via Amazon's Fulfilled by Amazon (FBA) platform. The service, now defunct, failed to deliver contracted services and inventory—costing Martinez over $120,000 in merchandise and business capital. The inventory that was delivered remains held in Amazon's warehouses, with Martinez unable to retrieve it due to account deactivation.

Despite repeated appeals and correspondence with Amazon's support teams, Martinez remains caught in what she describes as a "bureaucratic Catch-22":

• Amazon instructed her to submit an appeal for account reinstatement.
• Appeals are rejected due to lack of supplier documentation.
• The supplier documentation Amazon demands must come from the supplier's supplier—something impossible to obtain in modern distribution chains.
• Without reinstatement, Amazon blocks her from removing or reclaiming inventory.
• Meanwhile, storage fees continue to accumulate monthly on inventory she cannot access.

"This isn't just my story. Amazon is enabling fraud by creating a system that allows third-party automation services to exploit their platform, while punishing victims like me with red tape," Martinez said. "I've done everything right—served my country, built a legitimate business, followed Amazon's instructions. Now I'm losing money every month while being told to submit appeals that Amazon won't read."

More on The PennZone

• Lottery.com Inc. Secures $300 Million in Growth Capital, Confirms Nasdaq Compliance & Acquires UAE Sports Incubator Amid High-Profile Brand Exposure
• Jason Daria Installed as President of Philadelphia Trial Lawyers Association
• $750 Million Ketamine Drug Market Withing Reach via New Commissioner's National Priority Vouchers with Anticipated Approval by Year-End for NRx
• NUFABRX awarded Therapeutic Compression agreement with Premier, Inc
• Luxurious Estate in Keenes Pointe Hits the Market at $2.9 Million

Martinez has attempted to raise awareness by launching a Change.org petition, which she promoted through paid ads, reaching thousands. However, the petition has received limited support—highlighting what she calls the chilling effect of fear among Amazon sellers.

"I've been in touch with Amazon executive support, submitted multiple cases, and asked for assistance in good faith. Each time, I'm either ignored or sent in circles," said Martinez. "This process doesn't just lack compassion—it lacks logic."

Martinez is now calling for federal oversight of Amazon's seller management systems and a formal mechanism for sellers to reclaim inventory lost due to deactivation. She has also filed complaints with state attorney generals, the Federal Trade Commission, and other regulatory bodies.

Media Contact:
Clare Martinez
admin@mcbnicelook.com
www.mcbnicelook.com

More on The PennZone

• CredHub and ManageAmerica Partner to Empower Residents Through Seamless Rent Reporting Integration
• TKSoftware Inc. Unveils ICONIC Pro: The All‑In‑One Medical Billing & Clearinghouse Solution
• Baker Rights and Coercive Psychiatry: The Citizens Commission on Human Rights of Florida Hosts Monthly Mental Health Law and Human Rights Seminars
• Venardi Zurada LLP Offers Legal Support to Families After Deadly Lake Tahoe Boat Capsizing
• Elevated Healing Treatment Centers: Redefining Mental Health Care with Compassionate, Evidence-Based, and Accessible Services

Owner, Ma Che Bello LLC