The PennZone

SAN DIEGO, Dec. 3, 2024 ~ Workiz, the leading field service management platform with over 120,000 customers, has announced the launch of its latest innovative AI service, Genius Answering. This new addition to the Workiz Genius suite aims to redefine after-hours field service operations and is powered by Jessica, a smart AI dispatcher.

According to Didi Azaria, CEO of Workiz, Genius Answering is a game-changer for field service businesses. It ensures that no call goes unanswered and every opportunity is seized, even after hours. As a cornerstone of the Workiz Genius suite, it seamlessly integrates with existing processes and helps boost revenue effortlessly.

The hidden cost of missed calls is often overlooked by field service business owners. An analysis of 150,000 service business calls showed that on average, 40% of inbound calls go unanswered and half of those clients have already booked with a competitor by the time they are called back. With Genius Answering, businesses can recover this loss and increase top-line revenues by up to 30%.

More on The PennZone

• A Well-Fed World, Youth Climate Save and PAN International Launch PHRESH: A Global Directory of Plant-Based Hunger Relief Organizations
• Guests Can Save 25 Percent Off Last Minute Bookings at KeysCaribbean's Village at Hawks Cay Villas
• Trump's Executive Order Rescheduling Cannabis: Accelerating M&A in a Multibillion-Dollar Industry
• Genuine Hospitality, LLC Selected to Operate Hilton Garden Inn Birmingham SE / Liberty Park
• Together We Dance Foundation Announces Transformational Support from NAC Have a Heart Foundation

Offered within the communication suite, Genius Answering goes beyond basic automation by providing continuous availability, industry-specific expertise, personalized customer engagement, and comprehensive office support. Jessica automates up to 80% of call management tasks such as customer support and appointment booking to help capture revenue 24/7.

One of the key advantages of using Genius Answering is that it eliminates the challenges associated with traditional offshore call centers such as language barriers and cultural disconnects. Jessica delivers flawless and tailored communication designed specifically for the field service industry. This ensures top-notch service standards are upheld while delighting customers and boosting revenue without outsourcing.

In addition to improving customer satisfaction and revenue generation, Genius Answering also helps prevent costly rescheduling by efficiently dispatching technicians and ensuring customers are available for appointments. Its ability to manage multiple tasks simultaneously also allows for upselling opportunities.

More on The PennZone

• Harry Hayman Celebrates Years of WHYY Coverage, Partnership & Shared Commitment to Philadelphia
• Documentary "Prescription for Violence: Psychiatry's Deadly Side Effects" Premieres, Exposes Link Between Psychiatric Drugs and Acts of Mass Violence
• Stockwell Elastomerics expands micro molding capabilities
• Price Improvement on Luxurious Lāna'i Townhome with Stunning Ocean Views
• Nextvisit Co-Founder Ryan Yannelli Identifies Six Critical Factors for Behavioral Health Providers Evaluating AI Scribes in 2026

Didi Azaria believes that Jessica embodies the future of intelligent support and empowers field service teams to capture greater market share and elevate customer experiences with personalized, smart assistance around the clock. He states, "At Workiz, our mission is to automate everything but the wrench. Jessica is a major milestone in this journey to revolutionize the way service businesses operate."

Nick Tellie, owner of We Love Junk in Philadelphia, shares his excitement about how Genius Answering has helped his business turn missed calls into positive revenue. In just over a month, Jessica has already booked tens of thousands of dollars in sales for his team. He says, "Gone are the days of missed calls slipping into voicemail. Jessica answers instantly, securing jobs that would have otherwise been lost. Her impact on our business has been nothing short of phenomenal."

For more information on Genius Answering and the Workiz Genius suite, please visit www.workiz.com. With its latest innovation, Workiz continues to lead the field service management industry and provide solutions that help businesses thrive and succeed.

---

Show All News | Report Violation