Trending...
- New research identifies The Discovery Gap: Seven in 10 Americans say travel is no longer just about getting away
- Studica Robotics Receives 2026 Partner Excellence Award from FIRST® Robotics Canada
- Creator Space LA brings together industry leaders for an immersive AI showcase, demonstrations, and film hackathon
SAN DIEGO, Dec. 3, 2024 ~ Workiz, the leading field service management platform with over 120,000 customers, has announced the launch of its latest innovative AI service, Genius Answering. This new addition to the Workiz Genius suite aims to redefine after-hours field service operations and is powered by Jessica, a smart AI dispatcher.
According to Didi Azaria, CEO of Workiz, Genius Answering is a game-changer for field service businesses. It ensures that no call goes unanswered and every opportunity is seized, even after hours. As a cornerstone of the Workiz Genius suite, it seamlessly integrates with existing processes and helps boost revenue effortlessly.
The hidden cost of missed calls is often overlooked by field service business owners. An analysis of 150,000 service business calls showed that on average, 40% of inbound calls go unanswered and half of those clients have already booked with a competitor by the time they are called back. With Genius Answering, businesses can recover this loss and increase top-line revenues by up to 30%.
More on The PennZone
Offered within the communication suite, Genius Answering goes beyond basic automation by providing continuous availability, industry-specific expertise, personalized customer engagement, and comprehensive office support. Jessica automates up to 80% of call management tasks such as customer support and appointment booking to help capture revenue 24/7.
One of the key advantages of using Genius Answering is that it eliminates the challenges associated with traditional offshore call centers such as language barriers and cultural disconnects. Jessica delivers flawless and tailored communication designed specifically for the field service industry. This ensures top-notch service standards are upheld while delighting customers and boosting revenue without outsourcing.
In addition to improving customer satisfaction and revenue generation, Genius Answering also helps prevent costly rescheduling by efficiently dispatching technicians and ensuring customers are available for appointments. Its ability to manage multiple tasks simultaneously also allows for upselling opportunities.
More on The PennZone
Didi Azaria believes that Jessica embodies the future of intelligent support and empowers field service teams to capture greater market share and elevate customer experiences with personalized, smart assistance around the clock. He states, "At Workiz, our mission is to automate everything but the wrench. Jessica is a major milestone in this journey to revolutionize the way service businesses operate."
Nick Tellie, owner of We Love Junk in Philadelphia, shares his excitement about how Genius Answering has helped his business turn missed calls into positive revenue. In just over a month, Jessica has already booked tens of thousands of dollars in sales for his team. He says, "Gone are the days of missed calls slipping into voicemail. Jessica answers instantly, securing jobs that would have otherwise been lost. Her impact on our business has been nothing short of phenomenal."
For more information on Genius Answering and the Workiz Genius suite, please visit www.workiz.com. With its latest innovation, Workiz continues to lead the field service management industry and provide solutions that help businesses thrive and succeed.
According to Didi Azaria, CEO of Workiz, Genius Answering is a game-changer for field service businesses. It ensures that no call goes unanswered and every opportunity is seized, even after hours. As a cornerstone of the Workiz Genius suite, it seamlessly integrates with existing processes and helps boost revenue effortlessly.
The hidden cost of missed calls is often overlooked by field service business owners. An analysis of 150,000 service business calls showed that on average, 40% of inbound calls go unanswered and half of those clients have already booked with a competitor by the time they are called back. With Genius Answering, businesses can recover this loss and increase top-line revenues by up to 30%.
More on The PennZone
- Unlocking Multi-Sector Growth; Graphite Acquisition Powers EV Entry While Streamlined Consumer Snack Business Fuels Growth: (N A S D A Q: SOWG)
- Permian Museum Adds Carbonaceous Chondrite Reference Photos
- L2 Aviation Receives FAA STC and PMA for Klatt Works SAVED™ Smoke Vision System
- Axencis Launches Performance Partnership for Brand Protection
- CCHR Says New OIG Report Raises Concerns about Drugging Elderly with Antipsychotics
Offered within the communication suite, Genius Answering goes beyond basic automation by providing continuous availability, industry-specific expertise, personalized customer engagement, and comprehensive office support. Jessica automates up to 80% of call management tasks such as customer support and appointment booking to help capture revenue 24/7.
One of the key advantages of using Genius Answering is that it eliminates the challenges associated with traditional offshore call centers such as language barriers and cultural disconnects. Jessica delivers flawless and tailored communication designed specifically for the field service industry. This ensures top-notch service standards are upheld while delighting customers and boosting revenue without outsourcing.
In addition to improving customer satisfaction and revenue generation, Genius Answering also helps prevent costly rescheduling by efficiently dispatching technicians and ensuring customers are available for appointments. Its ability to manage multiple tasks simultaneously also allows for upselling opportunities.
More on The PennZone
- Philadelphia Community Unites for Awareness 2 Wellness Annual Wellness Fair Focused on Healing, Hope
- West Park Arts Fest 2026 Returns to Philadelphia for a Day of Music, Art, and Cultural Celebration
- Project Pretzel Introduces a New System for Running Renovation Projects with Built In Contracts and Real Time Execution
- Freedomtech Solutions creates 'Global Data Centre Network (IDCN)'
- D&D Journey–Children with Disabilities Matter Names JBlair Brown as New PR & Marketing Director
Didi Azaria believes that Jessica embodies the future of intelligent support and empowers field service teams to capture greater market share and elevate customer experiences with personalized, smart assistance around the clock. He states, "At Workiz, our mission is to automate everything but the wrench. Jessica is a major milestone in this journey to revolutionize the way service businesses operate."
Nick Tellie, owner of We Love Junk in Philadelphia, shares his excitement about how Genius Answering has helped his business turn missed calls into positive revenue. In just over a month, Jessica has already booked tens of thousands of dollars in sales for his team. He says, "Gone are the days of missed calls slipping into voicemail. Jessica answers instantly, securing jobs that would have otherwise been lost. Her impact on our business has been nothing short of phenomenal."
For more information on Genius Answering and the Workiz Genius suite, please visit www.workiz.com. With its latest innovation, Workiz continues to lead the field service management industry and provide solutions that help businesses thrive and succeed.
Filed Under: Business
0 Comments
Latest on The PennZone
- 50 Years of Small Business Wisdom, Supercharged by AI: Shelly Berman Launches The Business Health Check
- Deborah E. Jones Releases Emotional Sovereignty, a Book on Emotional Awareness and Self-Regulation
- Finding the Best Lawyer: What Really Matters When Your Case Is on the Line
- The New World of Freight Brokering with AI
- Captain Notepad Launches Full-Service Direct Mail Platform for Small Businesses Nationwide
- World Cup Buzz Fuels Nayarit's Rise as Mexico's Pacific Standout
- Nayarit strengthens its position in Mexico's Culinary Elite with 8 restaurants in the 2026 Mexico Gastronomic Guide
- Winter Garden Ski Lake Home Sells for $2.05M in Cash Transaction, Highlighting Demand for Strategically Positioned Luxury Properties
- Strobert Tree Services' "50 Shades of Green" Campaign Encourages Arbor Day Action Across Delaware and Pennsylvania
- As Fluoride Debate Grips the Nation, Americans Turn to Whole-House Fluoride Filters for Answers
- FOCUS Hires Carrier-Side Operations Leader to Build the Next Generation of Insurance Service Delivery
- Adams Security Group LLC Launches New Website to Expand Professional Security Services Across Florida
- Presidential Acceleration of Psychedelic Therapies Enters a Defining Moment as Federal Policy, FDA Alignment & Breakthrough Neurotechnology Converge
- Peernovation And Inception Stratos Launch Joint Venture To Build A Global Peer-powered Performance Platform
- GDE Tree Services Expands Operations Across Logan, Ipswich and the Gold Coast
- UK AltNet FullFibre Solves IPv4 Shortage With netElastic BNG And CGNAT Networking Software
- Best Companies Group Opens Registration for Best Places to Work in Manufacturing Program
- Studica Robotics Receives 2026 Partner Excellence Award from FIRST® Robotics Canada
- Seven Games That Make You Think (and Smile) Earn 2026 Mensa Select® Honors
- Mark Schork Honored by Legal Intelligencer as Lawyer on the Fast Track