The PennZone

OAK PARK, Ill. & CHICAGO - PennZone -- "Carvana Certified" Vehicle Vault of Luxury Car Buyer Traumas

Buyer Issues Legal & Media Notice After Luxury SUV Purchase Fails to Meet Basic Safety Standards

📍 Location: Oak Park, IL
📆 Date: June 7, 2025
📣 By: Dr. Tracey Bond — Elite Global Traveler, Transformational Genius Coach, #DO7E Founder, Pulitzer Publishing News Executive, NIE Columnist & Public Relations Professional

Dr. Tracey Bond, internationally recognized for her genius leadership and elite lifestyle brand, is issuing a formal media alert after being sold a "Carvana Certified" 2018 Range Rover Evoque that has exhibited critical mechanical issues since delivery on May 14, 2025 — one day after a failed May 13th scheduled drop.

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🚩 Major Issues Identified:

Internal transfer case/transmission noise detected immediately

Odometer reset by ~9,800 miles (via FIXD app)

Unaddressed PCM Recall N622

Damaged part delivered; delayed refurbished replacement

Cracked windshield, interior water leak, damaged trim, scratched windows

Vehicle sold $1,000 above market value

GAP insurance advertised, but denied when requested

$1,300+ spent in non-refundable delivery fees & down payment

No clear communication pathway: Buyer had to independently locate an email for dispute documentation

Recording/transcription of calls discouraged, preventing accountability

📢 Statement from Dr. Tracey Bond:

"This isn't just a malfunctioning SUV — it's an insult to elite consumers who buy in good faith. I was denied direct support, forced into evasive chatbot loops, and silenced when I tried to document my experience. Their so-called 'certification' process feels like a polished trap. Time is a priceless currency — and I've spent enough."

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🛑 Ongoing Legal & Media Filings:

✅ Better Business Bureau (BBB)

✅ Illinois Attorney General's Office

✅ Federal Trade Commission (FTC)

✅ National Consumer Law Center

✅ Consumer Financial Protection Bureau

✅ U.S. Department of Transportation

✅ Formal notices to Carvana Executive and Legal teams

✅ National media alert under distribution review

To schedule media interviews or media coverage, please contact:
Dr. Tracey Bond
https://Beneficience.com
Legacy PR
desk@beneficience.com