The PennZone

HADDONFIELD, N.J. - PennZone -- VSA Prospecting has bolstered its ability to provide best-in-class call center services for its clients and has joined SOCAP International, a member-driven association committed to advancing customer care and engagement at all levels of business.

VSA officially became a SOCAP Business Partner Member this month, gaining access to a community of Customer Experience experts and resources from more than 200 industry-leading companies throughout the United States and Canada.

The decision to join SOCAP comes a few months after VSA invested in the expansion of its inbound call center capabilities by using virtual agents. While VSA has offered inbound call center services to a core set of clients since 2016, the company has done so using on-premise staff. The decision to go virtual allows VSA to take advantage of a national pool of high-quality agents the company has built over the past two years.

"We've been providing inbound customer service for the last five years from our Philadelphia office. Recently we made the leap to use virtual agents and we're delighted at the move," says VSA CEO and Founder Valerie Schlitt. "SOCAP is all about optimizing the customer experience, and I don't think you can ever overestimate how important that is. This is an opportunity to learn more about what companies and customers are looking for in their day-to-day experiences, and I expect this partnership will be very helpful for us."

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Much of VSA's growth over the last 21 years can be attributed to business partnerships. The company has been an active member of multiple largescale associations, including AA-ISP (American Association of Inside Sales Professionals) and PACE (Professional Association for Customer Engagement). In each case, VSA has had the opportunity to learn from industry leaders via live and virtual events and conferences, while at the time expanding its network and making valuable connections nationwide.

Ms. Schlitt expects similar benefits from VSA's partnership with SOCAP.

"I've been hearing about SOCAP for years and years, and we're thrilled to now be a part of the organization," she says. "Everyone I've talked to speaks very highly of them; they seem to be a very cohesive group. We've grown so much through the years because of our partnerships, and I'm looking forward to making those same sorts of connections with this group."

VSA will get its first official taste of a live SOCAP event on Dec. 9 at the Northeast Region On Top of the World Holiday Networking Party in New York City. The event, which takes place at One World Observatory, is sponsored by the Experience Management software platform Medallia and will focus on the company's rebranding transformation.

In addition to a packed calendar of conferences, workshops, and regional community events, SOCAP offers a full slate of on-demand online courses and webinars. The organization also hosts a monthly virtual networking event called "Timely Topics," which features informal discussions of the latest issues affecting call center operations.

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"SOCAP is geared more toward inbound than some of the other organizations we are members of," Ms. Schlitt says. "Now that we're fully committed to really expanding our inbound services as well as outbound, I'm very excited to learn from all the different programming SOCAP has to offer."

For more information about VSA, Inc. https://www.vsaprospecting.com

About VSA, Inc.

VSA is a premier telesales and customer service firm founded in 2001 that supports companies with outsourced B2B lead generation and inbound customer service programs. Becoming an extension of its clients' sales, marketing, and customer service teams, VSA helps achieve sales growth targets and service goals with high-end, complex products and services and multi-step prospecting approaches, regardless of the industry. The company has more than 200 employees in offices in New Jersey and Philadelphia, counts several Fortune 500 firms as clients, and partners with some of the country's leading B2B marketing agencies.