The PennZone

AUSTIN, Texas - PennZone -- TrueDialog, a leading enterprise-grade SMS/texting software provider, was recently awarded "Most Promising Salesforce Solution Provider 2021" by CIOReview. CIOReview is a technology magazine that provides reviews of innovative and currently trending technology solutions in the market.

CIOReview recognized TrueDialog's Salesforce AppExchange app as being at the forefront of providing Salesforce solutions, stating, "It is a clear step up from non-native texting integrations…customer contacts and conversation data stay within the Salesforce CRM so users no longer have to rely on external communication channels and then manually enter conversation data." The TrueDialog SMS app optimizes Salesforce CRM, enabling sales staff to easily and seamlessly text customers directly from their Salesforce dashboard, with automatically updated customer records and a more comprehensive view of the customer.

SMS is a powerful marketing tool, as 65 percent of Americans say they feel more secure interacting with brands via SMS, according to Pew Research. TrueDialog helps clients leverage this effective communication channel to better engage with their customers and provide more personalized service on devices studies show people check up to 100 times per day.

More on The PennZone

• Divine Punk Announces Happy Christmas, a Holiday Soundscape by Rebecca Noelle
• $430 Million 2026 Revenue Forecast; 26% Organic Growth; $500,000 Stock Dividend Highlight a Powerful AI & Digital Transformation Story: IQSTEL $IQST
• Wzzph Deploys 5-Million-TPS Trading Engine with Hot-Cold Wallet Architecture Serving 500,000 Active Users Across Latin America
• Preston Dermatology & Skin Surgery Center and Dr. Sheel Desai Solomon Dominate Raleigh's Best Awards from The News & Observer
• $73.6 Million Multi-Year Backlog and Florida State Term Contract Drive Momentum for AI-Cybersecurity Pioneer: Cycurion, Inc. (N A S D A Q: CYCU) $CYCU

"We are honored to be recognized by CIOReview, as we believe TrueDialog has the best Salesforce SMS integration in the industry. Our Salesforce AppExchange app is now recognized as the most promising app to allow Salesforce users to engage their customers and prospects with SMS and seamlessly integrate all their SMS/texting records into their Salesforce CRM," says John Wright, CEO of TrueDialog. "Sales personnel can easily choose what method of texting they want to communicate with consumers, whether one-on-one, team-based, or multiuser two-way texting. They can send thousands of mass notifications, reminders, or promotions at once with the ability to answer individual customer questions, address issues, and provide instant, personalized customer service."

By integrating their enterprise-grade SMS platform with Salesforce, TrueDialog removes inherent security risks associated with third-party apps and servers. It also eliminates the need for team members to manually input SMS conversation notes from a third-party SMS app into Salesforce.

TrueDialog's SMS app also integrates with Salesforce1 - the new social, mobile and cloud customer platform that allows Salesforce users to develop their own custom mobile applications. "The company recently added a multimedia messaging service (MMS) feature to its Salesforce plugin. Alongside, by adding new functionalities such as AI-powered chat to its core messaging platforms for Salesforce and other CRM systems, the company intends to take its CPaaS offerings to the next level," says CIOReview.

More on The PennZone

• Year-Round Deals for Customers With Square Signs
• SecurePII Raises US$3.5M (A$5M) to Unlock AI and Compliance for Voice Data and Expands Global Presence
• Peter Coe Verbica Stands with Rural Families and Horse Owners: "Keep Horses Classified as Livestock"
• The Mobile-First Company Raises $12M to Build Simple, Powerful Software for Small Teams
• Lick Pineapple Flavored Massage Oil Outperforming and Enticing

About TrueDialog

Headquartered in Austin, TX and founded in 2008, TrueDialog is an innovative communications-platform-as-a-service (CPaas) company. Our team of veteran messaging experts have built what we believe is the premier mass text messaging and customer support texting platform in the industry by carefully listening to our 1,000s of customers. TrueDialog's technology is enterprise-grade, cloud-based, API-centric, and with an ISO 9001 database, direct carrier connections and 99.9% uptime, is secure and stable to meet the needs of the largest enterprise businesses and higher education institutions. Customers can send mass text messages or utilize our unique "TrueDialog" feature which enables seamless, multi-user, team-based customer support texting at scale.