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WAYNE, Pa. ~ On or around January 30, 2023, Imagine360 identified unusual activity within a third-party file sharing platform, Citrix. In response, Imagine360 terminated access to the platform, reset passwords and confirmed the security of its environment since the platform is externally hosted outside of the Imagine360 environment.
In addition to this, on or around February 3, 2023, Fortra, a third-party vendor who owns and manages another third-party file sharing platform used by Imagine360 notified Imagine360 of a data security incident. According to Fortra, an unauthorized actor copied data maintained in this platform belonging to multiple organizations including Imagine360.
In response to these incidents, Imagine360 conducted a diligent investigation to confirm the full nature and scope of these incidents. They also took prompt steps to ensure that the incidents did not impact their internal systems while conducting a comprehensive review of the information potentially affected. They reported these incidents to federal law enforcement and will be notifying applicable state and federal regulators. As part of their ongoing commitment to the privacy and security of information in their care, they suspended use of Fortra's platform and implemented additional safeguards to their existing policies, processes and security measures.
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The information identified in the impacted files includes name, medical information, health insurance information and Social Security Number. Individuals are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and explanation of benefits along with monitoring their free credit reports for suspicious activity or errors.
Imagine360 has set up a dedicated call center at (888) 220-5801 Monday through Friday from 6am - 6pm Pacific Time (excluding U.S. holidays). Additional information can also be found at www.imagine360.com/notice-of-third-party-security-incident-february-2023 .
Sheila Biggs from Jarrard Inc said "We regret any inconvenience caused by these incidents"
Imagine360 LLC recently experienced two data security incidents involving third party file sharing platforms used by them for processing claims associated with individuals' health insurance plans. On or around January 30th 2023 they identified unusual activity within a third party file sharing platform Citrix which was used by them securely exchange files related to self insured health plans leading them to terminate access reset passwords and confirm security of their environment since it was externally hosted outside their environment . On or around February 3rd 2023 Fortra ,a third party vendor who owns another third party file sharing platform used by them notified them about a data security incident where an unauthorized actor copied data maintained in this platform belonging multiple organizations including Imagine 360 . In response they conducted an investigation into both incidents ,suspended use of Fortra's platform ,implemented additional safeguards ,reported it federal law enforcement ,notified applicable state & federal regulators & conducted comprehensive review into potentially affected information . They urged individuals remain vigilant against identity theft & fraud & review account statements & explanation benefits along with monitoring free credit reports for suspicious activity & errors .
More on The PennZone
In addition to this, on or around February 3, 2023, Fortra, a third-party vendor who owns and manages another third-party file sharing platform used by Imagine360 notified Imagine360 of a data security incident. According to Fortra, an unauthorized actor copied data maintained in this platform belonging to multiple organizations including Imagine360.
In response to these incidents, Imagine360 conducted a diligent investigation to confirm the full nature and scope of these incidents. They also took prompt steps to ensure that the incidents did not impact their internal systems while conducting a comprehensive review of the information potentially affected. They reported these incidents to federal law enforcement and will be notifying applicable state and federal regulators. As part of their ongoing commitment to the privacy and security of information in their care, they suspended use of Fortra's platform and implemented additional safeguards to their existing policies, processes and security measures.
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The information identified in the impacted files includes name, medical information, health insurance information and Social Security Number. Individuals are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and explanation of benefits along with monitoring their free credit reports for suspicious activity or errors.
Imagine360 has set up a dedicated call center at (888) 220-5801 Monday through Friday from 6am - 6pm Pacific Time (excluding U.S. holidays). Additional information can also be found at www.imagine360.com/notice-of-third-party-security-incident-february-2023 .
Sheila Biggs from Jarrard Inc said "We regret any inconvenience caused by these incidents"
Imagine360 LLC recently experienced two data security incidents involving third party file sharing platforms used by them for processing claims associated with individuals' health insurance plans. On or around January 30th 2023 they identified unusual activity within a third party file sharing platform Citrix which was used by them securely exchange files related to self insured health plans leading them to terminate access reset passwords and confirm security of their environment since it was externally hosted outside their environment . On or around February 3rd 2023 Fortra ,a third party vendor who owns another third party file sharing platform used by them notified them about a data security incident where an unauthorized actor copied data maintained in this platform belonging multiple organizations including Imagine 360 . In response they conducted an investigation into both incidents ,suspended use of Fortra's platform ,implemented additional safeguards ,reported it federal law enforcement ,notified applicable state & federal regulators & conducted comprehensive review into potentially affected information . They urged individuals remain vigilant against identity theft & fraud & review account statements & explanation benefits along with monitoring free credit reports for suspicious activity & errors .
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