The PennZone

NEW YORK, Calif. & TORONTO - PennZone -- With great excitement, we are announcing our new company name, ApexCX, and its new website, https://apex-cx.com/

ApexCX combines two former CX companies, SKWeston Company & Co and the Taylor Reach Group, after a M&A in May, 2023.  Under visionary leadership of its new owner and CEO Jerry Briggs who brings more than three decades of experience in large enterprise consulting and operations, ApexCX is poised to scale as a full life-cycle, comprehensive customer experience support company, to become a force in the CX space.

Thanks to decades of exceptional performance and leadership on the part of its predecessor companies, ApexCX is proud to continue a deep commitment to offering personal attention to our clients, excelling in the assessment of each company's CX status and needs, providing results-driven implementation, contact center analytics, BPO insights and recommendations, and forward-looking managed services.

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We serve customer-facing organizations of all sizes, including Fortune 500 companies, whose business models depend on customer experience, who need a constant flow of high volume, high quality customers in their pipelines. With our deep, industry-specific insights, together, we can transform your CX from ailment to health, from status quo to momentous growth.

We are the "CX of CX".

We make our clients stand above their competitors and generate higher revenues and profits, as their advisor, strategist, designer, implementer, growth partner, and the backbone for their CX. We cover a broad spectrum of industries, including retail, e-commerce, banking, insurance, healthcare. We bring cutting edge technology to human-centered customer experience, throughout every stage of CX support, from design process and execution, to workforce management, quality assurance, etc. Here are the five areas of our full life cycle CX services:

1. CX assessment and design:  Comprehensive, not bits and pieces
2. Implementation: Hands-on, tailored to your desired outcome
3. Tracking and Analytics: With real time call center metrics and experience-based insights
4. Managed Services: Growth-focused, with on-going advisory consultation
5. BPO: Matching best-fit offshore, nearshore, onshore, and other options

"ApexCX, Experience Humanity".

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We believe CX is ultimately about delivering care. Along the customer journey, from customer experience to customer satisfaction and loyalty, we apply technology, AI, and automation to serve humanity's deepest needs for connection, respect, and kindness. We believe technology must serve humanity.

We at ApexCX treat people with respect – our clients and their customers, our employees, contractors, business partners … everyone.

We make our clients into "CX Stars" by offering a high level of customer experience to their customers, to obtain, sustain, and grow their customer base.

We believe CX is a progressive journey. Wherever you are, we help you deliver the apex of CX for your customers with better tools, more efficient workforce management, and deeper expertise.

Schedule an assessment of your CX performance: https://apex-cx.com/contact-us/